Supervisor of Utility Accounts - Annette Hager
City of Oregon Water Supply
Welcome to the City of Oregon, Division of Utility Accounts. Our offices are located at the Municipal Complex, east wing, at 5330 Seaman Road, Oregon, Ohio 43616. Office hours are Monday through Friday 8:00 a.m. to 4:30 p.m. Please contact us at 419-698-7039 with any questions or comments. New residents may find our information packet helpful. The following are some of the rules and regulations of the Division of Water.
Application for Water Service
Each person desiring water shall make a contract with the Division of Water and Wastewater Treatment in person or by agent at 5330 Seaman Road. No deposit is required. Owners of property shall be held responsible for water used in their premises, but, if requested, billings will be mailed to another designated person, such as tenants or agents, providing the owner's signature is on file as a contract holder. In case the tenants do not pay in accordance with the rules and regulations of the water department, the owner shall not thereby be relieved from the payment of any delinquencies that might occur. No water will be supplied to any premises in which the owner is delinquent in the payment of any other water bills or who is indebted to the water department for any material, supplies or labor charges, until such indebtedness has been paid; and the water department reserves the right to shut off the water from any premises owned by a person so delinquent.
Payment for Services
Water meters shall be read every third month for residential users, monthly for industrial users. A bill for service of water and sewer consumed for that period shall be mailed to the account holder on the first of the following month after the meter readings are obtained. Bills may be paid in person at the office, through the Internet, by Telephone or mailed to: City of Oregon, Division of Water, 5330 Seaman Road, Oregon, OH 43616-2633. The Division of Water has no authorized collection agencies. A drop box is located in the outside wall by the entrance to the east wing of the city building for after hour payments (check only). Payments made in person may be in the form of cash, check or money order. No two party or post dated checks will be accepted. All checks returned by the bank "unpaid" will be charged $20.00. Cash must be paid in lieu of the returned check for continued service. Credit Card payments can be made through the Internet or telephone. See Miscellaneous Prices for tap, meter and Miscellaneous fees.
Credit Card Payment
Payment by credit card is provided as a service for our citizens. Credit Card payments can be made online at www.officialpayments.com by choosing the "Local Payments" option, or by telephone at 1-800-272-9829 and choosing option #3. Follow the instructions that will be given after this point for either method.
If you choose to make your payment via telephone, you will be asked for a jurisdiction code. The code that identifies the City of Oregon is 4551. Every transaction, whether by telephone or online, will require your account number. This 10-digit number is located on your Water Utility Bill. If you are unsure of this number, please contact the Water Utility Department at 419-698-7039 for assistance.
Official Payments Corporation charges a nominal fee to the credit card holder for this service. The fee is $4.95 and the transaction amount is limited to $300.00. If you'd like to make a payment larger than $300.00, a second transaction with be needed.
The City of Oregon, Division of Water and Wastewater Treatment, Utility Accounts now offers our customers direct payment. Direct payments are the automatic withdrawal of the Water/Wastewater bill payment from your checking or savings account. There are no checks to write or envelopes to address and mail. Simply complete and return an authorization form and your water/wastewater bills will be paid automatically from your checking or savings account. If you have more than one water/wastewater account, please complete a separate authorization form for each account.
The office will prepare and mail your water/wastewater bill as we have in the past so you know your water usage and the amount of the bill. If the account is on Direct Payment the lower left side of the bill will have DIRECT PAYMENT printed on it. The date which appears in the "DUE DATE" is the date the bank will withdraw the money from your account, or the next business day if it falls on a weekend or holiday. It is important to remember that inadequate funds in your bank account to cover the payment will be handled like a returned check. Both your bank and the Utility Office will assess an appropriate service charge. If you have any questions please contact the Utility Office at (419)698-7039. To download the Direct Payment Authorization Agreement click here.
Any property owner, account holder, firm or corporation may discontinue water services and the responsibility therefore by giving proper notice to the Utility office. The meter will be removed and the water shut off at the curb by the Division. Minimum billing will be charged and responsibility for payment will be the owner's until a final reading has been ordered.
When Water Accounts Become Delinquent
Bills not paid within the designated period become delinquent and the service covered thereby will be discontinued and the water shut off. The water department sends out bills as a matter of convenience to the owner or water consumer, and failure to receive same will not relieve anyone of the responsibility for prompt payment. A $16.00 penalty will be charged once a service person has been dispatched to shut off service. Full payment of the bill plus a $16.00 penalty must be paid to continue or restore service at that point.
If a residential customer is 65 years of age or older, or is permanently and totally disabled, and has received a certificate of reduction of real estate taxes from the County Auditor pursuant to Ohio R.C. 323.154, her or she shall be charged 25% less than current water rates upon approval of their Homestead Credit Application for such credit by the city. This program shall apply only to the permanent residence of the consumer. If you meet the above specified requirements for this discount, please complete and return a Homestead Credit Application to receive it.
Electronic Reading Transmitters
Electronic Reading Transmitters or ERTs are being used to broadcast your meter readings to our portable readers. There is no need for any external devices on your home. New installations and service calls will automatically be upgraded to this new service at no charge. Existing customers can contact the Water Office at 419-698-7039 to arrange a free installation.